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FAQ

FAQ's

I've gathered up all my most frequently asked questions into one handy page!

If you can't find the answer you're looking for feel free to send me a message through my 'contact' page :)

Where are you located?

 Northamptonshire, UK.

Who runs QueenKewpiex.com?

QueenKewpiex.com is run solely by me (Lauren). I do everything myself, from hunting down the best stock for my Surprise Boxes, to website design, to picking and packing, and everything in between!

When will my order ship?

All Surprise Boxes are made to order with a lot of time and care, please allow up to 10 working days for your order to ship, unless otherwise stated in the product description of the item.

Ready to ship items like badge and keyrings usually ship next day but can take up to 3 working days.

Shipping may be slower in busier periods eg Christmas, Valentines Day etc.

Do you wholesale your items?

Not at the moment.

 

Where do you find your stock?

I spend a LOT of time (hours upon hours) searching for new stock that I love and it comes from just about everywhere. I'm also lucky enough to have some awesome vintage stores that know exactly what I like that help me too!

I will only use the best quality items in my Surprise boxes, and I like to find things that you can't just find on the highstreet everyday. That's why so much of my stock is vintage. 

If any item I have is Disney or features a Disney character then you can be assured that it is 100% official licensed merchandise.

My surprise boxes are luxury items so unless you've requested it or it is a particularly sought after item (e.g. the infamous Chip purse!), you won't find items from budget shops inside.

"I'd like a Surprise box of my favourite film/ character but it isn't one you currently have available. Can you make it for me?"

The answer is almost always yes! I've recently added a 'Custom Surprise Box' product to my website, so if I'm not already stocking your favourite just send me an email and I'll see what I can do! :)