FREE STANDARD UK SHIPPING ON ALL ORDERS WITH CODE: BIRTHDAY --------------- 10% DISCOUNT ON ALL INTERNATIONAL ORDERS WITH CODE: CAKE

Delivery & Payment

Delivery Times & Details:

All items are gift wrapped in tissue paper, with some extra sparkly details inside, so they're ready to hand straight over as a gift!

Please note that if you order multiple items and one item is a pre-order, I will ship them altogether so you only have to pay postage once. If you would like them sent separately please just let me know so I can adjust the postage costs for you.

----------------------------

QueenKewpiex.com ships worldwide from England using Royal Mail post. 

Standard UK shipping is 2nd class. If you would like to pay extra for 1st class or special next day delivery then please let me know and I'll update the shipping cost for you.

Please note that all orders are made and dispatched purely by mean on my own. This means there could be delays in shipping during busy periods.

Ready to ship items eg badges, pins, and prints will ship within 3 working days (usually next day).

Surprise boxes are all made to order with a lot of time and care, these boxes will usually take 10 working days to ship unless stated otherwise in the product description.

www.QueenKewpiex.com is located in England, Europe.

Once dispatched...

- Shipping within the United Kingdom usually takes 2-7 working days.

- Shipping to Europe is usually 7-10 working days.

- Shipping to the USA usually takes approx 8-14 working days to arrive. 

- Shipping to the rest of the world takes approximately 2 - 3 weeks, although customs can occasionally delay packages further. As above, please just contact me if you'd like a quote for a different shipping option.

Please note if you live in a country where customs and tax is payable when purchasing items from the United Kingdom, this cost is not included in my product and shipping costs.

****************************

 

Your purchase will be shipped when payment has been made in full and has cleared.

*********************************************************

If you are unhappy with your order for any reason please don't hesitate to contact me within 3 working days of receiving your package. I will do everything I can to get any problems sorted out for you.

Please note that returns are not free, and you will need to pay the return postage on your order.

 After contacting me you have 2 weeks to return your item and will need to provide proof of postage. Items returned MUST be in resale able condition and free from odours e.g.: cigarette smoke with all parts complete.

Refunds are not available on custom items, this includes custom colour schemes, personalised jewellery and custom Surprise box themes.